FREQUENTLY ASKED QUESTIONS
SO, HOW MUCH DOES POSTAGE COST?
We charge a flat delivery fee of $9.99 for Australia postage to make things more convenient for you. We also offer an express service for an additional cost. For more information on our shipping details please visit our shipping page.
WHAT’S THE DEAL WITH REFUNDS?
We accept refunds and returns, for more information about this, please check out refunds and returns page.
I HAVE SOME LOVELY FEEDBACK FOR YOU, WHERE DO I SEND IT?
We welcome any sort of feedback in order to continue to improve ourselves. If you have feedback for us please send it to us visa the Contact Us page or comment on our Facebook page.
WHY WASN'T THERE A RECEIPT/INVOICE IN WITH MY ORDER?
In order to save paper and money we prefer sending our receipts electronically. You are welcome to print this out at your own convenience. If you’ve lost the email and have an account with us, just log in and you can access all your previous orders.
HOW CAN I PAY FOR MY ORDER?
We accept all major credits cards using our secure system. We also accept PayPal.
IS YOUR WEBSITE SECURE?
Yes, we ensure that our website is secure for online payments. We use SecurePay’s online payment gateway and our shopping cart has a 128 bit SSL certificate, ensuring that you information is safe when using our site.